filbet.com FAQ

filbet.com accepts the following Philippine government-issued IDs for identity verification:

• Philippine National ID (PhilSys)
• Passport
• Driver's Licence (LTO)
• SSS or GSIS ID
• Voter's ID
• PRC Professional ID

Upload a clear photo or scan of your chosen ID through your account dashboard. Verification is typically completed within 24 hours on business days.

No. filbet.com strictly allows only one account per person. Creating duplicate accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password reset function on the filbet.com Login page rather than creating a new account.

Go to the filbet.com Login page and click "Forgot Password." Enter the email address linked to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't see the email in your inbox, check your spam or junk folder. If you're still having trouble, contact our 24/7 live chat support team for assistance.

You can update most account details — such as your mobile number, address, and communication preferences — directly from your account settings page after logging in. Changes to your registered name or date of birth require additional verification and must be requested through our support team, as these are tied to your KYC records.

filbet.com supports a wide range of Philippine payment channels, including:

• E-wallets: GCash, PayMaya (Maya)
• Online Banking: BPI, BDO, Metrobank, UnionBank
• Over-the-Counter: 7-Eleven (Cliqq), Cebuana Lhuillier, M Lhuillier

All transactions are processed in Philippine Peso (₱). The available payment options may vary depending on your location and account status.

The minimum deposit on filbet.com is ₱100 for most payment methods. GCash and PayMaya deposits are typically instant and reflect in your account balance within seconds. Bank transfer deposits may take up to 30 minutes during business hours. Always double-check the deposit amount before confirming, as transactions cannot be reversed once processed.

If your deposit hasn't appeared after 30 minutes, first check your payment app or bank statement to confirm the transaction was completed on your end. If the amount was deducted but hasn't reflected on filbet.com, contact our live chat support team and provide your transaction reference number, the amount, payment method used, and the time of the transaction. Our team will investigate and resolve the issue promptly.

filbet.com does not charge any fees on deposits made through GCash, PayMaya, or major Philippine banks. However, your payment provider may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking your e-wallet or bank's fee schedule before making a deposit.

Most filbet.com withdrawals are processed within 24 hours of the request being submitted. GCash and PayMaya withdrawals are typically the fastest, often completing within a few hours once approved. Bank transfers may take 1–3 business days depending on your bank. Withdrawal requests submitted on weekends or Philippine public holidays may experience slight delays.

The minimum withdrawal amount on filbet.com is ₱200. There is no maximum withdrawal limit for verified accounts, though very large withdrawals may require additional verification steps as part of our standard security procedures. Unverified accounts may have lower withdrawal limits until KYC is completed.

Withdrawal requests may be declined for several reasons:

• KYC verification has not been completed
• Active bonus wagering requirements have not been met
• The withdrawal amount is below the minimum threshold
• The account has been flagged for a security review
• The payment details provided do not match your registered account information

If your withdrawal was declined, you'll receive a notification with the reason. Contact our support team if you need clarification or assistance resolving the issue.

filbet.com offers a welcome bonus for new players upon their first qualifying deposit. The exact bonus amount and terms are displayed on the promotions page at the time of registration. All welcome bonuses are subject to wagering requirements that must be met before any winnings derived from the bonus can be withdrawn. Always read the full bonus terms before claiming any offer.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before you can withdraw any winnings generated from that bonus. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus winnings become withdrawable. Different games may contribute different percentages toward meeting the wagering requirement — slots typically contribute 100%, while table games may contribute less.

Yes. If you prefer to play without bonuses — for example, if you want to withdraw your winnings without meeting wagering requirements — you can opt out of bonus offers in your account settings or by contacting our support team before making a deposit. Once a bonus has been credited to your account and you've started playing with it, it generally cannot be removed without forfeiting the associated winnings.

filbet.com offers a diverse library of games to suit every type of player:

• Slots — hundreds of titles from leading game providers
• Bingo — classic and modern bingo variants
• Roulette — European, American, and live dealer options
• Tower — our signature risk-based tower climbing game
• Live Casino — real-time games with live dealers

New games are added regularly. Check the filbet.com Casino page for the latest additions.

Absolutely. filbet.com is fully optimised for mobile play. You can access all games directly through your smartphone's browser — no app download is required. The platform works smoothly on both Android and iOS devices. For the best experience, use an updated version of Chrome, Safari, or Firefox on your mobile device and ensure you have a stable internet connection.

Yes. All games on filbet.com use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and unbiased. Our game providers are regularly audited by independent testing agencies to verify fairness and compliance. The Return to Player (RTP) percentages for individual games are available in each game's information panel.

Yes. filbet.com uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal information and financial details are stored securely and never shared with unauthorised third parties. We also employ two-factor authentication (2FA) as an optional additional layer of account security, which we strongly recommend enabling.

If you suspect unauthorised access to your filbet.com account, act immediately:

• Change your password right away via the Login page
• Contact our 24/7 live chat support to freeze your account temporarily
• Review your recent transaction history for any unauthorised activity
• Enable two-factor authentication if you haven't already

Our security team will investigate and take appropriate action to protect your account and funds.

filbet.com collects and processes personal data in accordance with our Privacy Policy. We only collect information that is necessary for account management, identity verification, and regulatory compliance. Your data is never sold to third parties. You have the right to request access to, correction of, or deletion of your personal data at any time by contacting our support team.

filbet.com provides a comprehensive set of player protection tools accessible from your account dashboard:

• Deposit Limits — set daily, weekly, or monthly caps on deposits
• Loss Limits — restrict how much you can lose in a given period
• Session Time Limits — automatically log out after a set play duration
• Cool-Off Period — temporarily suspend your account for 24 hours to 6 weeks
• Self-Exclusion — close your account for a minimum of 6 months or permanently
• Marketing Opt-Out — stop receiving promotional communications

For full details, visit our Responsible Gaming page.

To self-exclude, log in to your filbet.com account, go to Account Settings, and select the Responsible Gaming or Player Protection section. Choose your preferred exclusion period — 6 months, 1 year, 3 years, or permanent — and confirm your decision. Your account will be suspended immediately. If you need help with the process, our support team can action a self-exclusion request on your behalf via live chat, 24 hours a day. Self-exclusion cannot be reversed before the minimum period has elapsed.

The minimum age to register and play on filbet.com is 21 years old, in line with Philippine gaming regulations. Age verification is mandatory for all accounts. Players found to be under 21 will have their accounts closed immediately, winnings forfeited, and deposits returned. We encourage parents and guardians to use device-level parental controls to prevent minors from accessing online gaming platforms.

If you're experiencing loading issues, try the following steps:

• Clear your browser cache and cookies, then reload the page
• Try a different browser (Chrome, Firefox, or Safari)
• Disable any browser extensions or ad blockers temporarily
• Check your internet connection — switch between Wi-Fi and mobile data to test
• Try accessing filbet.com from a different device

If the issue persists after trying all of the above, it may be a temporary platform maintenance window. Contact our live chat support team for a status update.

filbet.com's platform automatically saves your game state in real time. If a game freezes or your connection drops mid-round, simply refresh the page and log back in — your session will resume from where it left off in most cases. If a bet was placed but the round did not complete and your balance was affected, contact our support team with the game name, approximate time of the incident, and the amount involved. We will review the game logs and resolve the issue fairly.

filbet.com is compatible with all modern browsers. For the best experience, we recommend:

• Google Chrome (version 90 or later)
• Mozilla Firefox (version 88 or later)
• Safari (version 14 or later on iOS and macOS)
• Microsoft Edge (version 90 or later)

Make sure your browser is up to date and that JavaScript is enabled. Older browsers or heavily restricted browser configurations may affect game performance.

If you're not receiving emails from filbet.com — including verification emails, password resets, or transaction confirmations — please check the following:

• Look in your spam, junk, or promotions folder
• Add the filbet.com sender address to your email contacts or safe senders list
• Confirm that the email address registered on your account is correct
• Check that your email inbox is not full

If you still can't receive emails after checking all of the above, contact our live chat support team to verify and update your registered email address.