Your privacy matters to filbet.com. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you have as a Filipino player on our platform.
Six core commitments that define how filbet.com handles your personal information — clearly, responsibly, and in your interest.
Every piece of data transmitted between your device and filbet.com is protected by industry-standard 256-bit SSL encryption. Your login credentials, payment details, and personal information are never sent in plain text.
filbet.com does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is used solely to operate your account, process payments, and improve your experience on the platform.
You have the right to access, correct, and request deletion of your personal data held by filbet.com. We honour these rights promptly and without unnecessary barriers — because your data belongs to you.
Personal data held by filbet.com is stored on secured servers with access controls, firewalls, and regular security audits. Only authorised personnel with a legitimate operational need can access your data.
filbet.com is upfront about what data it collects and why. This Privacy Policy is written in plain, clear English so that every Filipino player can understand exactly how their information is being used.
In the unlikely event of a data security incident that affects your personal information, filbet.com will notify affected players promptly and take immediate steps to contain and remediate the breach.
Important: This Privacy Policy forms part of the overall agreement between you ("the Player") and filbet.com ("we," "us," or "our"). By registering an account or using the filbet.com platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
filbet.com is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy describes how filbet.com collects, uses, stores, shares, and protects personal information in connection with the operation of the filbet.com online gaming platform, which serves Filipino players across Manila, Cebu, Davao, Quezon City, Makati, and beyond.
This Privacy Policy applies to all personal data collected through the filbet.com website, mobile-optimised interface, customer support channels, and any other services provided under the filbet.com brand. It should be read alongside the filbet.com Terms and Conditions, which govern your use of the platform as a whole.
filbet.com recognises its obligations under applicable data protection principles and is committed to handling your personal data lawfully, fairly, and transparently. We collect only the data we genuinely need, we keep it only for as long as necessary, and we take reasonable steps to keep it secure at all times.
If you have any questions about this Privacy Policy or how filbet.com handles your personal data, please refer to the contact details provided in Section 14 of this document.
filbet.com collects personal data in several categories depending on how you interact with the platform. The categories of personal data we may collect include:
Note: filbet.com does not store full bank account numbers or card numbers on its servers. Payment processing is handled by our regulated payment partners, and only the minimum reference data necessary to reconcile transactions is retained by filbet.com.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity & Contact | Name, DOB, email, address | Account registration, KYC, communications |
| KYC Documents | National ID, passport, proof of address | Age & identity verification, AML compliance |
| Financial | GCash reference, transaction history | Payment processing, fraud prevention |
| Technical & Usage | IP address, device info, game logs | Security, platform improvement, responsible gaming |
| Communications | Support chat, email records | Customer service, dispute resolution |
filbet.com collects personal data through the following means:
filbet.com will always have a lawful basis for collecting your personal data. We do not collect data speculatively or beyond what is reasonably necessary for the purposes described in this Privacy Policy.
filbet.com uses the personal data it collects for the following purposes:
To create and maintain your filbet.com account, verify your identity and age (21+ requirement), process your deposits and withdrawals, and provide you with access to the platform's games and features.
To comply with applicable anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and any other legal or regulatory obligations applicable to the operation of an online gaming platform serving Filipino players.
To detect, investigate, and prevent fraudulent activity, unauthorised account access, bonus abuse, and other prohibited conduct as defined in the filbet.com Terms and Conditions. This includes monitoring transaction patterns and gameplay behaviour for anomalies.
To respond to your enquiries, resolve disputes, process complaints, and provide assistance with account-related issues through our support channels.
To monitor gameplay patterns that may indicate problem gambling behaviour, to enforce deposit limits, session limits, and self-exclusion requests, and to fulfil our responsible gaming obligations to players and regulators.
To analyse usage patterns, identify technical issues, test new features, and improve the overall performance and user experience of the filbet.com platform.
To send you promotional offers, bonus notifications, and platform updates where you have opted in to receive such communications. You may withdraw your consent to marketing communications at any time by updating your account preferences or contacting our support team.
filbet.com processes your personal data on the following legal bases:
filbet.com does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
Third-party companies that provide services to filbet.com, including KYC and identity verification providers, payment processors (such as GCash, PayMaya, and banking partners), IT infrastructure and hosting providers, customer support platform providers, and fraud detection services. These providers are contractually bound to process your data only on filbet.com's instructions and in accordance with applicable data protection standards.
filbet.com may disclose personal data to regulatory bodies, law enforcement agencies, or other government authorities where required to do so by law, court order, or regulatory directive. This includes disclosures required under AML reporting obligations.
In the event of a merger, acquisition, or sale of all or part of filbet.com's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to how your data is handled as a result.
Your Assurance: filbet.com will never share your personal data with third parties for their own commercial marketing purposes. Any data sharing is limited to what is strictly necessary for the operation of your account and the fulfilment of our legal obligations.
filbet.com uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage patterns. The types of cookies used on filbet.com include:
You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies will affect your ability to use the filbet.com platform. For non-essential cookies, you may withdraw consent at any time through your account settings.
filbet.com retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Our general data retention principles are as follows:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.
As a player on filbet.com, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the filbet.com support team using the details in Section 14.
filbet.com will respond to all data rights requests within a reasonable timeframe and without undue delay. We may need to verify your identity before processing a request to protect against unauthorised access to another person's data.
The filbet.com platform is strictly intended for adults aged 21 years and above. filbet.com does not knowingly collect personal data from persons under the age of 21. Age verification checks are conducted as part of the account registration and KYC process to enforce this requirement.
If filbet.com becomes aware that personal data has been collected from a person under the minimum age, the relevant account will be closed immediately, all funds will be returned to the appropriate party, and the personal data will be deleted in accordance with our data retention procedures.
If you believe that a minor has registered an account on filbet.com, please contact our support team immediately so that we can investigate and take appropriate action.
filbet.com's primary operations and data storage are oriented toward serving the Philippine market. However, some of our third-party service providers — including KYC verification platforms, cloud infrastructure providers, and fraud detection services — may process data in jurisdictions outside the Philippines.
Where personal data is transferred internationally, filbet.com takes steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that applied within the Philippines. This may include contractual data protection clauses with service providers, or reliance on the service provider's adherence to internationally recognised data protection frameworks.
By using the filbet.com platform, you acknowledge that your personal data may be transferred to and processed in countries other than the Philippines as described in this section.
The filbet.com platform may contain links to third-party websites or services, such as payment provider portals. This Privacy Policy applies only to the filbet.com platform and does not cover the privacy practices of any third-party websites or services that you may access via links on our platform.
filbet.com is not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party services you access in connection with your use of filbet.com, particularly payment providers such as GCash and PayMaya, which have their own privacy policies governing how they handle your financial data.
filbet.com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When material changes are made, filbet.com will notify players via email or on-site notification prior to the changes taking effect. The updated Privacy Policy will be published on this page with a revised "Last Updated" date.
Your continued use of the filbet.com platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this Privacy Policy, you should stop using the platform and may request account closure by contacting our support team.
We encourage you to review this Privacy Policy periodically to stay informed about how filbet.com is protecting your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way filbet.com handles your personal data, please contact our support team. Our team is available 24 hours a day, 7 days a week, and will do their best to address your enquiry promptly and thoroughly.
You can reach us via the live chat function available on the filbet.com platform for the fastest response, or by email using the address listed in the footer of this page. For formal data rights requests — such as access, rectification, or erasure requests — please contact us by email and include your registered account name and a brief description of your request so we can process it efficiently.
Response Commitment: filbet.com aims to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 days. For complex requests, we may require additional time and will keep you informed of progress throughout the process.
filbet.com respects your rights over your personal data. Here's a quick summary of what you're entitled to as a player on our platform.
Request a copy of all personal data filbet.com holds about you.
Correct any inaccurate or outdated personal information on your account.
Request deletion of your data where no legal obligation requires its retention.
Ask filbet.com to limit how your data is processed in certain circumstances.
Receive your data in a structured, machine-readable format for transfer.
Object to processing based on legitimate interests, including direct marketing.
Withdraw consent for marketing or non-essential cookies at any time.
Contact our support team 24/7 to exercise any of your data rights.
Now that you know exactly how filbet.com handles your personal data, you can play with full confidence. Your information is secure, your rights are respected, and our team is always here if you have questions. Ready to get back to the action?
Players must be 21 years of age or older. Please play responsibly. Visit our Responsible Gaming page for support tools and resources.